We have a fantastic opportunity for an experienced Senior IT Support Engineer to join a busy IT department on a permanent basis.
The successful candidate will be responsible for providing a proactive and comprehensive support service to the business both on and offshore as there will be occasional overseas travel.
This role is office based in Great Yarmouth and applicants must possess a UK passport or valid right to work in the UK documentation.

Your Responsibilities

• Collaborate with IT team members to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Fault finding diagnostic and repair of computers hardware and software either remotely or in person.
• Supporting members of the IT team with escalations and training.

Providing IT support to all staff with the business with required (first and second line)
• Escalating problems to the appropriate next level of support when necessary
• Being proactive in identifying potential technical and process improvements.
• Provide out of hours adhoc support to the business
• Create and maintain document as it relates to system configuration, mapping, processes, and service records.
• Occasional travel for systems/software maintenance

Your qualities

Minimum 5 years’ experience providing desktop support including knowledge of current operating systems.

A good understanding of networking equipment and standards
A good understanding of Office 365, AzureAD and Intune
GCSE or A levels in English, Maths and Science and IT
Microsoft qualifications
Full Cleaning Driving Licence
Flexible and adaptable, to work in a changing environment and be open to new ideas.
Communicates in a clear open and honest way and encourages constructive feedback.

Excellent communicator both written and verbal.
Good attention to detail and string problem-solving
Team spirit and a collaborative work ethic

What you can expect
A range of benefits: In addition to your salary and flexible work arrangements, you will receive an annual leave entitlement of 22 days + 8 bank holidays, increasing incrementally in line with length of service, a salary sacrifice pension scheme, access to private healthcare, cycle to work and eye test schemes!