Call Handler

Customer service alarm call Handler - 23,510.40 Leicester Permanent - Office based

Hours: 6 days of work followed by 4 off
Shift patterns:
* X2 Early: 7am - 3pm
* X2 Middle: 3pm - 11pm
* X2 lates: 11pm - 7am
Hours of work are equivalent to 5 x 8 hour shifts per week. You will be required to work Bank holidays and shifts above.

You may be office based by yourself at points and being the only person on shift so have to be confident enough to be in the building by yourself.
Role:
You will be working on your own on the shift and calling all the clients to check Alarms are safe and operational and that there is no danger.
From there you will either escalate or stand down the alarm.

The Alarm Handler team will ensure the department is operated 24 hours a day 365 days a year, with at least one person ALWAYS being in attendance.
When an alarm triggers, the alarm handler is to immediately respond to the alarm and follow the client specific procedure for the alarm that has been raised. If required, then to escalate the alarm and follow it through to a conclusion where either the alarm is stood down or another person/agency has taken control of the alarm.
This is a relaxed working environment.
Duties
* Calling the client to check the Alarm is operational and there is no danger
* Raising alarm if there is danger
* Standing down alarm if no Danger
* Answering Alarm calls and taking appropriate action.
* Responding to client emails with queries
* Following procedure for each alarm
Skills
* Call handling experience
* Customer service experience
* Good IT skills
* Excellent verbal and written communication skills
* Reliable and trustworthy
* Professional telephone voice.
* Happy to work shifts and alone in office.
Full training given

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