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Guildford
Chief marketing officer
Customer Account Manager

Customer Account Manager

Reed

Posted 12 hours ago, valid for 10 days

Guildford, Surrey GU4 8HA, England

£35,000 - £42,000 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The job title is Customer Account Manager, with a focus on engaging with customers and onboarding new clients in Surrey.
Candidates should have prior experience in a similar role and will be added to a talent pool for local opportunities.
Typical duties include leading meetings, designing solutions, coordinating delivery, and analyzing customer success issues.
Core technical skills required include proficiency with CRM tools and experience with customer satisfaction surveys.
The salary for this position is not specified, but candidates should have relevant experience in customer account management.

Job Title: Customer Account Manager

Job Summary:

We are regularly recruiting for skilled and experienced Customer Account Managers across Surrey. Should you have experience in a similar role and are considering a change, please apply to our talent pool and we'll be in touch to discuss the opportunities local to you.

Typical duties of a Customer Account Manager:

Engage with customers daily to build trust and identify solution opportunities.
Onboard new clients from the sales teams.
Lead meetings to initiate new projects.
Assist in designing solutions to meet customer needs.
Coordinate delivery progress and status meetings.
Review customer journeys and provide success recommendations.
Facilitate interactions between delivery services and customer teams.
Develop pipelines and recommend suitable subscriptions.
Analyse and resolve customer success issues.
Maintain performance metrics and prepare review documentation.
Demonstrate service value using ROI and business case performance.
Document customer use cases and obtain testimonials.

Core Technical Skills:

Experience with CRM and customer management tools.
Proficiency in creating and distributing newsletters and communications.
Experience with customer success and satisfaction surveys.

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