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Job Overview
We are seeking a dedicated and proactive Customer Support Administrator to join our clients dynamic team. This role is pivotal in ensuring exceptional customer service and support to the clients. The ideal candidate will possess strong communication skills and a confident individual with an interest to kick start their career within the tech industry. No tech experience is needed!
The Role:
- Handling incoming phone calls and emails.
- Logging maintenance & reactive calls with the helpdesk system.
- Maintaining high levels of customer service.
- Helping customers navigate their way around the system.
- Offering technical support to the client.
Key Skills:
The successful candidate will have the following skills:
- Excellent communication skills
- Strong Administration experience
- Ability to organise workload.
- Excellent telephone manner.
- Experience with the use of Microsoft Word, Excel.
