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- Salary:30,000 Basic + 42,000 OTE Uncapped
- Hours: Monday - Friday 8.30 - 5.30pm + 1 hour break
Our client is a market leader in the customer automotive service arena, who pride themselves on providing market leading customer serviceand support to their clients across the nation.
Responsibilities of a Telephone Based Customer Service Advisor with our client:
- Handle inbound calls from customers regarding vehicle repair inquiries, appointments, and service updates.
- Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and professionally.
- Schedule appointments for vehicle repairs and maintenance, coordinating with our network of service centers.
- Communicate effectively with customers to ensure they are informed about the status of their vehicle repairs and any additional services required.
- Utilise IT systems and databases to accurately record customer information, service requests, and appointments.
- Collaborate with internal teams to solvecustomer problems and escalate complex cases when necessary.
- Previous experience in the Automotive industry, customer service or call center roles is preferred.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving abilities and the ability to handle challenging situations with empathy and composure.
- Proficiency in using computer systems and software for data entry and customer management.
- Ability to work effectively in a fast-paced automotive environment and adapt to changing priorities.
- Flexibility to work various shifts, including evenings and weekends, as needed.
- Competitive salary with bonus opportunities.
- Comprehensive automotive customer service training and ongoing support.
- Career development and advancement opportunities within the company.
- Employee discounts on vehicle repairs and services.
We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please get in touch with us, we have many Motor Trade Jobs available across the whole of the UK.
