Customer Service Advisor

Customer Service Advisor

Working for a global leader within the heating industry you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.

The hours are 08.00 - 16.30 with 30 mins for lunch and this is a fully office based role.

Our client offers when taken on permanently:

• Onsite parking
• Pension
• Private Health Insurance (after a continuous 2 years’ service with the company)
• Annual leave 22 days, rising to additional year after 2 years’ service

Your key duties will include:

• • Handle all incoming enquiries and/or complaints by phone and email
  • Manage the jobs allocated to service agents to ensure appointments have been booked with customers
  • Document all call information according to standard operating procedures
  • Chase outstanding invoices on a weekly basis with each service agent
  • Manage jobs and invoices to close off outstanding work through the process of payments to finance
  • Arrange collection of parts after job with warehouse and engineers
  • Arrange for parts to be ordered ready to be dispatched from warehouse for engineer job orders
  • Where required arrange warranty documentation to be sent to customers by post
  • Provide customers with product and service information
  • Support training administration for engineer training days
  • Data analysis of phone system and repairs logs

Skills/ Experience

• Worked in a call centre environment
• Intermediate to advanced Excel skills
• Highly motivated and pro-active
• Customer focused with excellent customer service
• Strong organisation skills
• Willing to learn new processes and adapt to changes
• Must be able to communicate at all levels and be a team member
• Some experience of managing others

Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's.

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