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Customer Service Specialist

Clockwork Recruitment Ltd
Posted 8 days ago, valid for 23 days
Location

Guildford, Surrey GU1 3HW, England

Salary

£22,000 - £24,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The job is for a customer support role in a tech-driven software company that focuses on enhancing customer experience.
  • Candidates should possess excellent communication skills in English and have a strong drive to help customers.
  • A minimum of one year of experience in a customer service role is required.
  • The position offers a competitive salary of £25,000 per year.
  • Responsibilities include assisting customers via various communication channels and ensuring their satisfaction with the products and services.

Are you a bright, confident communicator looking to grow your career in tech? Do you have a passion for helping people and always prioritise the customer? If so, we are looking for someone like you to join our client and make a positive impact on their customers' experience.

You will provide support to customers via phone and email, helping them navigate the products and services to ensure they have an easy and enjoyable experience.

You’ll join a tech-driven software company using video, chat, SMS, and phone calls to power millions of business conversations.

As part of the front-line team supporting customers, you will need:

  • Excellent communication skills, with fluent spoken and written English
  • A strong drive, passion, and pride in your work
  • A willingness to go the extra mile to help customers
  • Confident technical ability

Your responsibilities will include:

  • Helping customers navigate websites and online dashboards
  • Treating every customer like a VIP
  • Responding quickly and efficiently to customer inquiries
  • Confidently explaining products and services to customers of varying technical abilities
  • Ensuring customers always leave happy

Clockwork Recruitment are an Employment Business working on behalf of our client

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.