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Exciting Opportunity in Customer Support!
Location: Guildford, Centrals
Salary: 25- 26k (based on experience) + Company Events, Holiday, Pension, Social Events & More!
Schedule: Monday - Friday ( Shift work) 1st week (7am -4pm) / 2nd week (9am-6pm ) / 3rd week -(1pm -10pm)
Are you someone with previous customer service experience, eager for your next career move? Or perhaps you're looking to kickstart your career and dive into the tech world? Either way, we have an exciting opportunity for you!
We're partnering with a rapidly growing tech business based in Guildford, and we're seeking enthusiastic individuals who are ready to take on new challenges and thrive in a dynamic environment.
Role Overview:
As a member of our customer support team, you'll play a crucial role in ensuring our customers have a seamless experience with our websites and online dashboards. Your responsibilities will include:
- Monitoring and maintaining a dedicated support queue.
- Offering technical support and explanations of our service, disguised as the support team for another business.
- Understanding our customer's IT setup using screen sharing tools to streamline their experience.
- Facilitate product and service upgrades on customer requests.
- Ensuring every one of our customers is treated as a VIP.
- Making sure all customer contacts are responded to quickly and efficiently.
- Digesting customer requirements and feeding this into our product team to help them keep building the successful business and products we have today.
What We're Looking For:
- Exceptional communication skills, both verbal and written, with fluency in English.
- A relentless drive, passion, and dedication to delivering excellent service.
- Willingness to go above and beyond to assist our customers.
If you are interested please click apply! or email me (url removed) to discuss the role further
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
