2nd Line Support Analyst (Progression into Cybersecurity)

2nd Line Support Analyst (Progression into Cybersecurity)Location: Guildford

We are currently recruiting for a 2nd Line Support Analyst for a growing MSP with a focus on developing future cybersecurity talent. This is a fantastic opportunity for an experienced IT support professional looking to expand their skills and eventually transition into a cybersecurity role.

Key Responsibilities:

• Provide 2nd line support, resolving technical issues related to hardware, software, networking, and systems.
• Diagnose and troubleshoot client-reported issues, ensuring prompt and effective resolution.
• Collaborate with the IT team to maintain secure IT systems and assist with security-related tasks.
• Document all issues, resolutions, and technical procedures to enhance internal knowledge.
• As you progress, gain exposure to cybersecurity functions such as incident management, vulnerability assessments, and security monitoring.

Skills and Experience:

Competitive salary and company benefits, including pension, private healthcare, and professional development opportunities

Training and professional development opportunities in cybersecurity.

A collaborative work environment focused on growth and advancement.