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My client is seeking an experienced First Line Network Engineer, with a least three years hands-on experience. This position is within the Network Operation Centre Technologies, offering technical support for LAN/WAN and reporting directly to the Network Services Team Leader.
You will play a pivotal role in developing detailed configuration designs, testing implementation plans, and facilitating integration to ensure successful project delivery. Additionally, you may contribute to pre-sales activities, participate in pre-build stages, and provide initial on-site support, all while maintaining a primary office-based role with occasional visits to customer sites or Data Centres.
- Assist with the administration and maintenance of the telephone system, including telephone switches.
- Assist with the creation of telephone and voicemail extensions, routing extensions to appropriate locations, and updating information as requirements change.
- Help set up and maintain computer stations and software for training programs and demos.
Internal Systems
- Assist in supporting corporate applications; internal corporate servers, user desktops, etc.
- Assist with basic troubleshooting, backup, and archiving.
- Help install and improve computer software and network equipment.
New Recruits Administration
- Create network and email accounts for new users.
- Set up computers for new users and ensure delivery of equipment to users in different locations if necessary.
- Update company phone lists and email address books.
Help Desk Administration
- Help answer all trouble calls/emails and enters work orders into our CRM software.
- Assist in administering and maintaining local and web-based applications
- Liaise with Microsoft and other vendors for online services.
- Assist in the administration and maintenance of Internal Systems programs
- Interact with internal clients to resolve basic help desk issues; communicate with internal clients in a professional manner maintaining confidentiality.
- Provide responses to internal clients in a timely manner.
Asset Management
- Assist with the inventory management of software licenses, software, hardware, and other IT supplies.
- Assist with the purchase of software, hardware and other IT supplies.
- Promote responsible usage and care of corporate equipment.
The ideal candidate will:
- Have a minimum of three years of experience in delivering Fortinet/Cisco and/or Juniper WAN and LAN solutions.
- Be familiar with essential tools like PRTG and Visio is a must, while knowledge of VMWARE technologies is advantageous.
- Be experiences in trouble shooting OSPF and BGP WANs
- Designing and planning and implementing network systems experience - (simple designs - drawing Visio diagrams of single or two circuit deployments)
