Resident Liaison Officer

A well-established and prestigious Main Contractor with an impressive track record of delivering high-quality projects across various frameworks. They specialise in internal refurbishment works for Local Authorities and Housing Associations, and are currently seeking a proactive, dedicated Resident Liaison Officer to join our team based in Guildford.

Role Overview:
As a Resident Liaison Officer, you will play a key role in maintaining positive relationships with residents while ensuring that our refurbishment projects run smoothly. You will be responsible for providing exceptional support to residents during internal refurbishments, particularly within kitchen and bathroom upgrades. Your primary focus will be to ensure clear communication, minimize disruption, and address any resident concerns in a timely and professional manner.

Key Responsibilities:

• Act as the main point of contact for residents on liveprojects.
• Provide residents with regular updates and information regarding project timelines, work schedules, and potential disruptions.
• Address resident queries, concerns, and complaints, ensuring a positive and proactive approach to problem-solving.
• Liaise with the site team to ensure projects are delivered on time and to the highest standards.
• Maintain accurate records of communication with residents and work to resolve any issues that arise.
• Support the Site Manager and project team in ensuring that work is carried out in line with health and safety standards.
• Help manage resident access and coordinate the delivery of materials and services to minimise inconvenience.
• Ensure that the refurbishment work, particularly kitchens and bathrooms, aligns with resident expectations and project specifications.

The Ideal Candidate Will Have:

• Proven experience as a Resident Liaison Officer, ideally within the social housing sector.
• Strong experience in internal refurbishments, particularly in kitchen and bathroom upgrades.
• Excellent communication and interpersonal skills, with the ability to manage relationships effectively.
• A proactive, solution-focused approach to problem-solving and managing resident expectations.
• A clear understanding of social housing regulations, policies, and standards.
• Strong organisational skills and the ability to manage multiple tasks and priorities.
• A good understanding of construction processes and ability to communicate effectively with site teams.
• Experience in working within live environments, maintaining minimal disruption to residents.
• A flexible and adaptable approach, with the ability to work under pressure.

Why Join Us?

• Opportunity to work with a prestigious Main Contractor on high-profile social housing projects.
• Competitive salary and benefits package.
• A supportive and dynamic work environment where your contributions are valued.
• Long-term career progression within a growing company.

If you are an experienced Resident Liaison Officer with a passion for social housing refurbishment, particularly within kitchen and bathroom projects, we would love to hear from you!