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Job Title: Referral, Recruitment & Training Administrator
Salary: Up to 26,530 per annum
Location: Guildford
Job Type: Permanent, Full-Time
Surrey Independent Living Charity (SILC) is a charity that supports disabled people, older people, parents of disabled children, carers and people with long term health conditions across Surrey.
We have been operating since 1997 and provide a range of services all aimed at enabling people to live independently and to have their voices heard.
We are committed to the Social Model of Disability and are led by people with a lived experience of disability and/or long-term health conditions.
About the Role:
If you would like the chance to make a real difference for people in Surrey who need support to live independently and to have their voices heard, then we would love to hear from you.
Reception duties
- Joint first in line on SILC phone lines.
- Answer enquiry calls and FAQs about SILC services and signpost to other services.
- Help with incoming and outgoing post and emails to all shared inboxes.
- Serve as a SILC Fire Marshall and SILC First Aider.
Referrals management
- Process incoming referrals of all types.
- Make triage calls to clients referred to us.
- Create new customer records on our Customer Relationship Management system.
Recruitment
- Support the placement of PA job adverts on our Support Finder website, Job Centre website and any other channels required.
- Support the administration of our Support Finder website.
- Send out application packs requested and pass on incoming applications.
- Support the administration of the Disclosure and Barring Service checks process, including ID checks and meetings face to face or via Zoom.
Training
- Implement the SILC training offering.
- Liaise with employers and Personal Assistants regarding their training needs.
- Source and liaise with the third-party trainers.
Data management
- Complete data quality checks.
- Produce quarterly reporting stats for SILC Independent Living and Advocacy services.
- Collect service feedback from clients.
About You
Experience Essential:
- Excellent IT skills including the use of Microsoft 365 applications, Zoom, and prior use of CRM systems and databases.
- Exceptional customer service skills.
- Experience of telephone communication, including giving information and dealing with people who might be in a heightened emotional state.
Skills Essential:
- Excellent communication skills.
- Excellent interpersonal skills.
- Good reading and writing skills.
- Ability to work independently, handle a varied workload and prioritise effectively.
- Excellent IT skills, especially in Microsoft packages and in databases.
Other Essential:
- Able to demonstrate an understanding of and commitment to the 'Social Model of Disability'.
- Able to work flexibly and on own initiative.
- Candidates must have the right to live and work in the UK.
Benefits:
- 25 days annual leave, increasing to a maximum of 30 days with length of service, plus bank holidays.
- 5% employer pension and 5% employee contribution.
- Supportive working environment fostering a good work/life balance.
Additional Information:
The closing date for applications is 17/10/24. However, please note that we will be interviewing for this role on a rolling basis so may end recruitment sooner if a suitable applicant is found.
SILC is an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote anti-racism, equality, diversity and inclusion in all that we do. We encourage disabled people to apply, but also value committed individuals who are passionate about what we stand for.
Please click on the APPLY button to send your CV and Cover Letter for this role.
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