- Contacting customers for payment including sending debt letters, emails and phone calls and put on stop when necessary, following the accounts schedule/deadlines
- Resolution of customer queries, along with the Sales Department.
- Issuing month end statements
- Allocating payments
- Answering phone & email
- Scheduling engineer attendance for emergency call outs, small remedial works and planned maintenance and supporting the administration team as and when required.
- Parking, toll etc for engineers
- Month end reporting (Cashflow forecast)
- Adaptable and flexible in their approach when ad-hoc duties arrive
- Credit control experience would be an advantage but not essential
- Knowledge of Sage 50 is beneficial
- Excellent IT skills
- Ability to work under pressure