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- Annual Salary: £27,000 (increasing to £28,000 after probation) + approx. £1,500 discretional bonus
- Location: Halesowen
- Job Type: Full-time, 100% office based
A fantastic job opportunity has arisen for a Customer Service Administrator to join a global manufacturing business renowned for its excellent reputation within its field. This role is based in a vibrant, friendly, and relaxed customer service team and is ideal for someone looking for a short commute in Halesowen.
Day-to-day of the role:- Handling a variety of incoming enquiries and providing exceptional customer service.
- Processing sales orders received via phone calls and emails.
- Managing the customer service email inbox and making proactive calls as necessary.
- Raising invoices and obtaining purchase order numbers from invoice contacts.
- Following up on delivery updates for sales made and checking stock levels.
- Addressing and resolving customer complaints.
- Liaising with several different departments within the organisation.
- Performing general administrative tasks including scanning and filing.
- Ideally based local to Halesowen.
- Flexible with working hours, with some potential future requirement to cover hours between 0700-1700.
- Previous experience in a telephone-based customer service or administrative role is preferred.
- Competence with general IT packages and strong telephone management skills.
- Free parking on-site.
- Pension scheme.
- Discretional bonus scheme.
- Competitive holiday allowance.
- Plus much more...
This role is perfect for someone who values a short commute and a friendly work environment. If you are interested in the Customer Service Administrator position, please submit your CV and a cover letter detailing your relevant experience and why you are a good fit for this role.
