Customer Operations Manager

• Customer Operations Manager
• 40fte supporting and planning for a field based operation
• Halifax / Hybrid
• 47,000 - 52,000

Client Details

Page Group are working in partnership with a leading national business who are looking to appoint a Customer Operations Manager to their offices based in Halifax. This customer operation / contact centre function will plan and assign work for a field operations function nationally

Description

• Leadership of a 40fte Customer Operations / Contact Centre function with 2 direct reports
• Plan and assign workload to a field operations function responsible for carrying out works for UK wide customers
• Work with key stakeholders across the business to ensure customer needs are met
• Manage multiple varying SLA's / Contract, ensuring customer needs are met
• Ensure adequate resource is available to meet customer demands, taking into account reactive and pre planned works
• Use planning software to ensure customer demands can be met in line with SLA's / Contractual agreements
• Work closely with field operations / engineer teams to ensure customer demands are met
• Look at historic data, market trends and customer behaviour to help accurately forecast workload
• Manage and assign workload to ensure all customer works are carried out

Profile

• Experience managing a Customer Operation / Contact Centre function
• Experience supporting a field services, engineering or other similar team responsible for carrying out works
• Excellent communicator
• Strong stakeholder managements experience

Job Offer

The role of Customer Operations Manager wil join a national market leading business based in Halifax.

The position is Monday to Friday, offering a salary of 47,000 to 52,000 plus excellent company benefits.

Based in Halifax, the role will be 3 days on site, 2 working from home