Customer Service / Service Desk Assistant

• Customer Service / Service Desk Assistant
• Up to 12.30 per hour (24,000 per annum)
• Initial 3 month temporary contract starting ASAP
• Position is based in Halifax

Working for a fantastic global software company we are looking for an experienced Customer Service Assistant to join the team ASAP.

This is an initial 3 month temporary role and the reason for the role is to support on an upcoming project. The role is working Monday to Friday 9am - 5:30pm. Initially the role will be fully on-site at their offices in Halifax but once you are up to speed this could move to a hybrid model.

The role will be:

• Answer phone calls that come into the Service Desk and create incident tickets from those calls
• Create incident records from inbound emails and triaging tickets as they come in
• Outbound calling to book customers into a migration briefing for the new project
• Log customer complaints and ensure these are followed up and the very best service is provided to all customers at all times

Skill and experience required:

• The ideal candidate will have previous experience within a Customer Service role, especially dealing with customer complaints or unhappy customers
• Confident telephone manner and take pride in the customer service they provide