IT Team Leader

IT Team Leader

An exciting chance is now available for an experienced engineer to join the team at a time of huge growth potential as an IT Team Leader – you will be managing their EUC build environment and will be looking after a small team and helping to organise workloads and still playing a part in the technical elements of the role.

The Business

They are a fast-growing MSP in Yorkshire and really are one of the biggest success stories in the local area.

Responsibilities

As a Team Leader, you will complete the following responsibilities:

• Resolving service desk tickets appropriately within SLA• Effective communications with users in relation to issues• Proactively look for issues• Build and maintain equipment• Produce and maintain documentation for support processes• Correct logging of issues in ticket system• Responsible for logging faults with suppliers.• Responsible for logging ICT faults, dealing with problems/requests in an effective and customer-focused manner, undertaking first-level support where possible. Responsible for keeping users updated as to the status of their problem/request.

About You

The company is looking for someone who is has previous experience in a team leader / service capacity within an IT organisation.

Apply today for consideration.