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Technical Services Advisor
Based in Hampton TW12 area.
Salary £38,400 + per annum plus bonus and generous benefits package
- Full time permanent office-based role.
- We are currently recruiting for a Technical Services Executive to join a well-established company in Surrey. This is a fantastic opportunity for someone who thrives working in a fast paced environment and has great communication skills and strong attention to detail.
Key Responsibilities: -
- To provide a high level of service delivery to clients in all areas of the Technical Services operation.
- To provide support/guidance for all areas of the business who interact with the department.
- To monitor and action all modules on the Link1 Service Network system to ensure focus is maintained on costs control and vehicle downtime.
- To ensure all work is authorised in accordance with manufacturers servicing schedules and industry recognised times with attention to vehicle histories, contract types and duration, warranties and client specific procedures.
- Liaison with vehicle manufacturers.
- Account management
- To carry out administrative tasks in accordance with operational procedures to include service bookings, downtime management reports and invoice processing.
- To ensure breakdown procedures and recoveries are directed to appropriate network repairers in accordance with department procedures.
Person Specification: -
- You will be a time served qualified HGV technician who has worked to Manufacturer or ATA standards.
- A City & Guilds qualification or equivalent is essential.
- In-depth experience of Customer Service &/or Fleet Management experience
- Proven Relationship Management skills
- Excellent communication skills with both internal and external contacts
- Excellent organisational skills
- Good working knowledge of 1 Link Service Network system or /and R2C High level of automotive industry knowledge/awareness
- Data / Information analytics skills
- Must possess a full clean driving licence
