1st Line Support

Cloud Support Engineer (Third Line) up to 70k/ Hybrid Location: Hampton Wick / Hybrid (UK)Department: Service DeliveryContract: Permanent, 37.5 hrs/weekRole OverviewSeeking a Cloud Support Engineer to manage and support Azure cloud deployments, troubleshoot escalated technical issues, and enhance system efficiency through automation and proactive monitoring.Key ResponsibilitiesSupport & TroubleshootingAct as third-line support for complex technical issues.Resolve application, data, and cloud infrastructure problems.Proactive MonitoringMonitor cloud resources (CPU, memory, storage) to prevent downtime.Implement alerts and dashboards to track system performance.Development & AutomationWrite and optimise SQL scripts for data analysis and issue resolution.Develop C# scripts/tools for automation and troubleshooting.Cloud ManagementOversee Azure deployments for high availability and cost optimisation.Adjust configurations to maintain performance and resource efficiency.Collaboration & DocumentationWork with development and support teams for seamless issue resolution.Maintain internal documentation and knowledge-sharing resources.Required Skills & ExperienceProven experience in third-line support for cloud-hosted solutions.Strong Microsoft Azure knowledge (monitoring, resource management, cost optimisation).Advanced SQL skills (query writing, debugging, optimisation).Proficiency in C# for application troubleshooting and debugging.Understanding of application, database, and infrastructure troubleshooting.Experience with monitoring tools (Azure Monitor, Application Insights, etc.).Supporting a B2B Azure Cloud environment.Desirable SkillsExperience with DevOps tools (Azure DevOps, CI/CD, Terraform).Knowledge of AWS, Google Cloud, or hybrid environments.Familiarity with ITIL practices (incident, problem, and change management).Personal AttributesStrong problem-solving skills and ability to handle critical incidents.Excellent communication skills, able to explain technical issues clearly.Proactive, self-motivated, and service-driven.Security-conscious and focused on building resilient solutions.Willingness to learn new skills and contribute to team growth.Ability to work out of hours if required (police vetting necessary).BenefitsPrivate Medical InsuranceBirthday OffOption to purchase additional holiday daysEmployee Assistance Programme (24/7 support)Early Friday finish (2pm)Hybrid working where applicablePension scheme (via NEST)This role offers the opportunity to work in a dynamic environment, solving complex technical challenges while contributing to a mission-driven organisation.Apply Today!