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We are looking to recruit for an experienced customer service executive to work within our busy established offices based in Gloucester. You will be the key contact between the company and their customers. This is a client-driven role and will be responsible for partnering with our customers to understand their needs, drive sales to achieve financial targets and ensure they experience excellent service.
Responsibilities
- Act as a key contact for the customer into the business.
- Process incoming orders and queries from department mailboxes.
- Distribute order acknowledgements and product availability updates directly to customers.
- Produce and communicate Invoices to customer contacts.
- Proactively drive sales through specified accounts to achieve financial targets
- Participation in outgoing call campaigns to specified customers.
- Updating/creating process sheets
- Take responsibility to identify and correct any errors, escalating as needed to ensure the issue is effectively resolved.
- Proactively advise both internal and external contacts of any stock issues that affect availability and delivery.
Skills
- Previous telephony experience; confident speaking to customers over the phone.
- Ability to proactively problem solve and manage situations.
- Competent in all Microsoft Office programs
- Desirable: French speaking.
- Advanced Excel skills including pivot tables and chart creation.
- Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous improvement.
- Excellent pro-active communication/negotiation skills (face to face/ telephone/written)
Benefits
- 23 days holiday plus bank holidays
- Pension contribution matched up to 8%.
- Life Assurance 3x base salary
- Private health scheme
- Working style: Some Hybrid working (first 3 months will be mostly office-based whilst training)
- Working hours: 37.5 per week. Monday-Friday, 8:30am-5pm (1 hour lunch)
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