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- Oversee daily office operations to ensure efficiency and productivity.
- Manage a team of 6 schedulers and administrative staff, providing leadership and support.
- Develop and maintain office policies, procedures, and workflows to optimise scheduling processes.
- Ensure timely and accurate scheduling of jobs, appointments, or services, coordinating with internal teams and external clients.
- Monitor and manage key performance indicators (KPIs) to improve operational efficiency.
- Oversee office budgets, expenses, and procurement of supplies and equipment.
- Maintain compliance with company policies and industry regulations.
- Act as the main point of contact for any office-related queries and escalations.
- Implement and manage office systems, including scheduling software, CRM, and other administrative tools.
- Proven experience in office management, administration, or a similar role in a fast-paced environment.
- Strong leadership and people management skills with experience supervising teams.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with the ability to work under pressure.
- Experience with scheduling systems or workforce planning is highly desirable.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other office management software.
- Exceptional communication and interpersonal skills
- Ability to implement and improve office policies and procedures
- Experience:
- Customer service: 1 year (required)
- Management: 3 years (preferred)
- Competitive salary and bonus incentive.Â
- A dynamic and supportive work environment.
- A chance to play a key role in the success of a thriving scheduling business
