- To monitor and maintain customer care standards across the customer base and ensure that they are consistently applied.
- To pro-actively manage the customer service function and team, ensuring the customer is given clear communication, receives on-time deliveries and a high level of day-to-day service.
- To investigate and suggest improvements in procedures in order to maximise customer care given by the department and internal efficiency.
- To ensure that major customers receive the highest quality service possible.
- To manage receipt and order fulfilment process for customer orders, ensuring customer requirements are communicated and met throughout the business
- To ensure effective communication to appropriate members of the Sales Team/Commercial Department concerning market information, price lists and competition.
- To report effectively to the Marketing Manager and Sales Administration on matters concerning the above as appropriate.
Back to searchCustomer Services Manager
Techniche Global Ltd
Posted 9 hours ago, valid for 9 days
Harlow, Essex CM17 9TD, England
Full Time
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Sonic Summary
- Techniche Global is seeking an experienced Customer Services Manager for a leading automotive Tier 1 supplier based at their UK headquarters.
- The role involves overseeing an existing Customer Services team that primarily supports B2B clients, including automotive manufacturers and service garages.
- Candidates should have a proven background in Customer Services, with some leadership experience at a team leader, supervisor, or management level.
- Key responsibilities include maintaining customer care standards, managing the customer service function, and ensuring high-quality service for major customers.
- The position offers a salary of £45,000 to £50,000 and requires a minimum of 5 years of relevant experience.
