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Fantastic opportunity for our clients in Harlow working in the Service Department.
You'll provide vital support to the their Nationwide team. Excellent Customer Services is key, planning and organisation this is a busy demanding role.
- Regular communication with engineering staff to provide details of scheduled works, job sheets etc.
- To provide excellent administrative support to the team, including accurate raising of client works orders.
- Adopt a professional telephone manner at all times within the department, remaining calm under pressure and escalating any issues without conflict arising.
- Responsible for keeping records, service systems and in-house databases fully up to date throughout the day, so that quality information is always available to the wider team and to clients.
- Review completed works and raise invoices accordingly, in line with terms of the contract.
- Communicate effectively verbally and in writing with team members and external contacts.
Key Skills / Knowledge
- A previous Customer Service role held in a Call / Contact centre environment preferred.
- Similar industry experience preferred.
- Excellent communication skills (verbal and written) especially with remote points of contact and the ability to negotiate and influence effectively.
- Excellent IT skills including Outlook, Word, Excel (reporting) and database management.
- Be numerate, accurate and confident when working with large amounts of data.
- Ability to keep calm and prioritise.
To hear more and get started please do not delay email the Dove today!!
