Insurance Claims Team Leader

Claims Team Manager

Job Type: Full-time

Location: Harlow

Salary: £34,000

Job Purpose:

Do you know what a gudgeon pin is? If yes, keep reading! We’re looking for a dynamic Claims Team Manager to lead our client’s Claims department. This role requires someone who can manage, develop, guide, and coach a team in line with the company’s values, ensuring they are proactive, positive, versatile, and adaptable to the quickly changing needs of the business. Bring your mechanical know-how and leadership skills to a role where both are crucial! Training can be provided for the insurance aspects of the role, provided you have strong mechanical/technical automotive knowledge.

Key Responsibilities:

• Maintain open communication with all department managers and ensure effective team communication.
• Continuously meet and review Scheme contractual SLAs to ensure high quality and service delivery.
• Maintain compliance with all regulatory and legal requirements.
• Uphold quality standards through regular call listening, feedback, training, and performance management.
• Adjudicate claims accurately, conduct regular audits, and monitor claim spends.
• Ensure staff are well-trained to handle all customer service queries effectively.
• Drive team performance and innovation within a target-driven environment.
• Conduct regular one-to-one meetings, manage performance issues, and facilitate effective inter-departmental communication.
• Handle escalated customer interactions and manage referrals efficiently.

Skills & Competencies:

• Excellent communication skills.
• Strong customer focus.
• Effective decision-making abilities.
• Proficient in influencing and managing positively.
• Capable of managing conflict.
• Skilled in leading and developing people.
• Ability to boost team morale.
• Adaptability to fast-paced changes.

Knowledge & Experience:

• Essential mechanical/technical automotive knowledge as this role is within the claims department and such knowledge is crucial.
• Experience within the insurance/call centre industry is beneficial, but training can be provided.

Benefits provided:

• Salary, £34,000
• 20 days holiday, increasing 1 day each year up to a maximum of 25 plus the ability to buy an extra 5 daysCycle to work scheme
• Pension
• SmartTech
• Free vending machines, coffee and cold drinks, coke/pepsi max e.g

To apply for this Claims Team Manager position in our client’s Claims department, please submit your CV for a confidential chat or contact Michele Talbot at Reed, Harlow.