Client Account Manager

Job Title: Client Account Manager
Salary: £35,000 per annum plus OTE
Location: Harlow and London (Field based)
Contract: Permanent, Full Time
Hours: 40 hrs per week -Monday to Friday-minimum three evenings per week, the role is combination of office and field work.
Company Overview
Our client is an established provider of office cleaning based in Harlow, with a strong client base across London and the West End. Their commitment to exceptional service has earned us a reputation as a trusted partner in the industry. They are now looking for a highly motivated and ambitious Client Account Manager to join our dynamic team. In this role, you will be responsible for managing the delivery of our services to clients, ensuring we continue to exceed expectations and drive their ongoing success.
Key Responsibilities:
·Manage the cleaning service delivery by overseeing team members site attendance, resolving attendance gaps to ensure service continuity is maintained
·Accurate processing of payroll timesheets on the CRM system
·Manage your team on all aspects of their role- to include but not limited to the company policies and procedures. Ensuring they take ownership of their area of responsibility
·Provide regular structured feedback to your line manager
·Develop excellent clients relationship by working close partnership with them
·Arrange and attend meetings with clients to review existing service and identify new business opportunities
·Respond to clients requests to deliver an efficient service and manage performance to the required standards.
·Identifying and resolving any clients issues in line with the company guidelines.
 
 
The ideal candidate will have the following skills:
 
·Experience of managing customer relationships, customer success and service delivery ideally in the cleaning industry
·Has the ability to manage, develop and motivate your team
·Self-motivated with the ability to work flexibly and as part of a team
·Experienced in managing multi-site cleaning contracts with majority based in London
·A high degree of accuracy and attention to detail
·Experience of working with a CRM system
·Excellent time management skills
 
Benefits:
 
·Company iPad and mobile
·Company Car and fuel card
·Auto enrolment pension
·28 days plus bank holidays, after 2 years holiday allowance will be increased
 
 
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
 
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