- Monitor and allocate payments
- Manage debtors and recover outstanding payments through emails, calls, and letters
- Negotiate and track payment plans
- Prepare and present debtor reports for internal and external use
- Issue legal notices and escalate overdue payments when necessary
- Work with solicitors and external bodies to implement debt recovery processes
- Oversee debt management for commercial units, including energy recharges
- Reconcile accounts and prepare supporting evidence for legal proceedings
- Liaise with internal teams to resolve payment issues
- Oversee the credit approval process before tenancy agreements
- Experience in credit control within a fast-paced environment
- Strong communication skills with the ability to build relationships
- Experience in account reconciliation
- Ability to work to strict deadlines with strong attention to detail
- Confident in presenting debt figures and reporting on arrears