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The Role:We have an exciting opportunity for a Breakdown Customer Care/Sales and Renewals Handler to join our team who will provide an efficient and professional service to our clients by offering the highest levels of Customer service whilst carrying out day to day administration ensuring tasks are carried out accurately and efficiently within the agreed timescales.The role is full time working Monday - Friday 9am to 5.30pm working on a hybrid basis once trained.At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations.
Responsibilities:
- To be able to competently advise clients giving clear guidance and explanations
- To provide a friendly and helpful service displaying your passion for customer service
- To be able to work under pressure
- To be able to adapt to new processes and procedures set by the business and advise of any appropriate action required
- To process mid-term adjustments and cancellations on existing policies
- Collect payments for amendments or missed direct debit payments
- To solve customer queries throughout the life of their policy
- To demonstrate high levels of communication, organisation, thoroughness and time management in order to clear day to day workloads efficiently and correctly.
- To provide assistance on a surge basis to our Breakdown Claims Advisors by answering calls and arranging the relevant level of service on a case by case basis.
- Provide training and coaching when required
- Quoting and closing new business enquiries
- Building and maintaining long standing client relationships
- Retaining existing clients at renewal
- Identifying opportunities to upsell additional products, which may suit a particular customer, needs
- Working towards individual targets
Experience:
- Excellent written and verbal communication
- Excellent customer service skills – the ability to empathise and successfully deal with difficult customers
- Ability to work under pressure
- Excellent organisational skills
- PC literate. Working knowledge of Microsoft Word and Excel
Further information:
- As well as a competitive salary we offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career developmentBeing a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charityPIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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