Job Title: Complaints AdministratorLocation: London Borough of HarrowEmployer: Pertemps Recruitment Partnership for London Borough of HarrowContract Type: Temporary ongoingHours of Work: 36 hours per weekHybrid working: 2 days at the officeOverview of Complaints Administrator:Pertemps is offering an exciting opportunity within the London Borough of Harrow for self-driven and motivated Complaints Administrator to join our expanding team. The Complaints Administrator role comes with a competitive pay rate of £17.66 per hour. Additional benefits include excellent training and support for career development, as well as 21 days of holiday (excluding Bank Holidays).Primary Responsibilities for a Complaints Administrator:

To assist in all aspects of administration for the corporate complaints process and procedures including Councillor, MP and Managing Director (CEO) enquiries.
To act as first line contact to internal customers and answering queries in relation to the complaints submitted including MP, Councillor and CEO enquiries.
To perform the duties of the post in a manner that reflects excellent service to clients and ensure that the Data, Digital and Customer Experience department meets or exceeds its challenging performance targets.
To manage and monitor the MP, Councillor and CEO's mailbox in 8x8. Including chasing officers for responses, formulating simple responses and collating data for reports and other administrative tasks.
Contribute to the timely and accurate processing of the MP, Councillor and CEO's mailbox in 8x8.

Requirements for the Ideal Candidate:

Strong organisational and time management skills.
Ability to prioritise tasks and meet deadlines.
Efficiently handle inquiries by phone, in writing, in person, or electronically.
Understand the diverse communities and workforce in Harrow and how this impacts organisational development.
Practical experience with ICT systems and working knowledge of IT programs (e.g., MS Office).
Experience prioritising workload and meeting tight deadlines in a performance-based environment.

About us:For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting fpn

Complaints Administrator

Customer Service Representative

Customer Service Representative

Customer Service Representative/E-Commerce Assistant