Our client is looking for a Head Concierge to work at a Luxury Residential site in North West London.

Working Hours: 7am - 7pm - 4 on 4 off

Main Duties:

Prioritize work to ensure that deadlines and targets are met within the appropriate time scales.
Update, amend, maintain & manage the main database of information for the estate.
Manage the estate purchase ordering system.
Update, amend & maintain the facilities management database in liaison with Development Manager.
Deal with telephone enquiries together with any associated follow-up.
Deal with email correspondence and replies as necessary, keeping team updated with current issues.
Meeting and greeting clients, residents & contractors as required.
Deal with all written correspondence on behalf of the team as required.
Plan and organize the calendar to make efficient use of time.
Maintain filing systems both electronic & paper associated with the property management team.
Liaising with Development Manager, Estate Agents, Lessees, Tenants, Surveyors, and Developer as required.
Send out circular letters/email updates to residents and lessees as requested by the Development Manager.
Update the building noticeboards as required.
Assisting with all aspects of property management as directed by the Development Manager.
Any other office related tasks including photocopying, post, registered mail.
To adhere to the Landlord & Tenant Act and work within the approved budgetary constraints as directed by Estate Management.
Produce reports for the team as directed by the Development Manager.
Ordering stationery and cleaning supplies as necessary in liaison with Development Manager.

Role requirements:

Proven experience in a similar Head Concierge or senior concierge role within high-end residential or commercial developments.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Customer-focused with a proactive and problem-solving approach.
Knowledge of health and safety regulations.

Head Concierge

Housekeeping Supervisor