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Role: Account Manager
Location: North-Central London
Salary: £55k to £60k
Benefits:
- 33 Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 weeks of enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from the HAPI app, from high street shops to holidays & cinemas.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and were looking for a entrepreneurial Account Manager who strives to exceed expectations at every turn.
At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
Join our dynamic team as an Account Manager, overseeing a bustling multi-site, multi-tenanted B&I contract with significant volume and circa £3m turnover. With a large, diverse team under your guidance, you'll play a pivotal role in ensuring the seamless delivery of an exciting and fast paced operation across two offices.
We're seeking a consummate professional with a proven track record in a similar role, coupled with a genuine, authentic passion for the hospitality industry. As the face of our operation, you'll need exceptional client focus, being adept at understanding and meeting their requirements while fostering strong relationships.
In addition to strong leadership skills, the successful candidate will be able to bring effective financial management to the table, capable of strategic decision-making to optimise performance and drive an ever-evolving offer and forward-thinking innovation.
If you're ready to take on this senior position, leading a dedicated team in a fast-paced environment, we want to hear from you.
Job Description
WHAT WILL KEEP YOU BUSY:
Develop and execute catering strategies aligned with clients objectives and brand image.
Oversee all aspects of catering operations across two locations, ensuring service standards, innovative offerings and financial management.
Build strong relationships with internal stakeholders to ensure their catering requirements are met and exceeded.
Stay abreast of industry trends and best practices to continually enhance clients catering offerings.
Implement measures to monitor and improve customer satisfaction, soliciting feedback and implementing improvements as necessary.
Lead and motivate a team of catering professionals, fostering a culture of excellence, collaboration, and innovation.
Qualifications
WHAT YOU BRING TO THE TABLE:
- Ideally a background in the corporate / contract catering sector
- Stable & progressive career to date
- You thrive on getting the best out of people and maximising commercial opportunities
- You draw satisfaction from managing, training and supporting a team
- You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met
- Have experience in a similar Account Manger/Group Manager role in contract catering or hospitality
- Good understanding of report writing and financial management.
- Possess excellent supervisory and communication skills
- Good delegation and influencing skills
- Able to demonstrate your analytical approach to problem solving
- Have the ability to display a real passion for food and customer service
Additional Information
For almost 20 years, for every client, in every location (whether thats an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is
amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local
communities.
Interested? Even if you dont meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
