IT Support Technician

Are you an enthusiastic IT professional with experience in supporting IT systems and technology platforms? Join a forward-thinking school that is committed to providing the best IT support to students and staff, fostering a dynamic learning environment.

Salary: £28,000 - £35,000 per year + Pension Scheme + free lunches

Key Responsibilities:

• Provide first and second-line support to staff and students via phone, email, and in person, ensuring that technical issues are promptly resolved.
• Log and maintain support requests, keeping users informed of progress and providing efficient solutions.
• Diagnose and resolve network, software, and hardware issues, performing basic maintenance, repairs, and upgrades.
• Assist with the installation, configuration, and support of networked PCs, laptops, and peripheral devices.
• Support the configuration, installation, and testing of hardware and software solutions for end users.
• Maintain the asset database and all relevant IT documentation to ensure smooth system operation.
• Assist the IT team with project work, and support school events, including technical rehearsals and AV setup.
• Ensure the safe storage and security of equipment when not in use.
• Promote the effective use of IT within the school, ensuring compliance with IT-related policies and procedures.

What We’re Looking For:

• At least 2 years’ experience supporting IT systems, including troubleshooting Windows 10/11 and Microsoft 365 environments (including AAD and Intune).
• Familiarity with Audio Visual Equipment and the support of multimedia systems for events and presentations.
• Experience using an IT service desk system to handle incident requests and ticket management.
• Excellent communication skills, both written and verbal, and a proactive approach to problem-solving.
• Strong attention to detail with a flexible attitude and the ability to work independently or as part of a team.
• Passion for IT and continuous professional development, with the drive to learn new skills and technologies.

Desirable Skills & Experience:

• Knowledge of ITIL v3/v4 frameworks and Agile methodologies.
• Experience with network infrastructure and Wi-Fi equipment support.
• Understanding of managed antivirus systems and network security.
• Previous experience in supporting large-scale school productions or events.

What We Offer:

• Competitive salary range: £28,000 - £35,000 per year, based on experience and qualifications.
• Comprehensive pension scheme.
• On-the-job training and opportunities for career progression.
• The chance to work in a collaborative and supportive IT team with access to continuous development.
• A varied and dynamic role with exposure to cutting-edge technology and school-specific IT platforms.

Hours:On a rota basis, one week 8:00am - 4:30pm, the next 8:30am - 5:00pm, with flexibility to meet school needs. The role requires on-site attendance 5 days per week.

Apply today!