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We specialize in providing top-notch IT services to the education sector. Our mission is to empower schools with reliable and efficient IT solutions that enhance the learning experience. We are committed to excellence, innovation, and continuous improvement in all that we do.
Job Description
We are seeking a talented and motivated IT Support Engineer to join our team. This is a site-based role working at a local school in Harrow. The successful candidate will play a crucial role in ensuring the smooth operation of the school's IT infrastructure, providing technical supportin a Windows, Azure, Office 365 environment, and maintaining a positive user experience for staff and students.
Key Responsibilities
- Provide on-site technical support to staff and students, troubleshooting hardware and software issues.
- Manage and maintain the school's IT infrastructure, including servers, networks, and peripherals.
- Install, configure, and update software and hardware as required.
- Ensure the security and integrity of the school's IT systems, implementing best practices for data protection and cybersecurity.
- Conduct regular maintenance and performance checks on all IT equipment.
- Collaborate with the school's administration and teaching staff to understand their IT needs and provide effective solutions.
- Maintain accurate records of IT inventory, incidents, and resolutions.
- Provide training and guidance to staff and students on the use of IT equipment and software.
- Stay up-to-date with the latest developments in IT and education technology.
Requirements
- 2 - 8 years' Proven experience in IT support, preferably in the education sector.
- Strong knowledge of Windows and possibly macOS operating systems, but not essential.
- Experience with networking protocols and hardware.
- Familiarity with education-specific software and platforms.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks effectively.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
Benefits
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive environment.
- Ongoing professional development and training opportunities.
- The chance to make a positive impact on the education sector.
