Resident Services Manager

Are you a dedicated professional with a passion for exceptional customer service? A prestigious client in Harrow is seeking a Resident Services Manager to create a warm, welcoming environment for residents and visitors alike. This role offers the chance to be the linchpin of a vibrant community, ensuring residents feel at home and supported.

Why This Role Stands Out:

**Impactful Work:** You'll be the first point of contact for residents, making a real difference in their daily lives by addressing questions, maintenance requests, and issues promptly and effectively.

**Dynamic Environment:** Conduct in-person and video viewings of apartments, showcasing the best of what the property has to offer to prospective residents.

**Professional Growth:** Hone your negotiation skills by closing deals to secure lettings, minimising void periods, and maximising rental income.

**Leadership:** Oversee apartment inspections and turnarounds, ensuring each unit meets the highest standards for new residents.

Key Responsibilities:

**Resident Interaction:** Respond to queries, maintenance requests, and issues in a timely manner, taking appropriate action to resolve them.

**Viewings and Lettings:** Conduct apartment viewings, both in-person and via video, and close deals to secure new lettings.

**Tenancy Renewals:** Negotiate renewals with existing residents to extend tenancies, fostering long-term relationships.

**Inspections and Turnarounds:** Complete apartment inspections at various stages of tenancy and oversee the turnaround process to maintain high standards.

Skills and Experience Required:

**Customer Service Excellence:** Demonstrated experience in a customer-facing role, with a commitment to providing outstanding service.

**Sales Acumen:** Proven ability to close deals and negotiate terms, with a focus on maximising rental income and minimising void periods.

**Organisational Skills:** Strong attention to detail and the ability to manage multiple tasks efficiently.

**Communication:** Excellent verbal and written communication skills, capable of interacting with a diverse range of residents and stakeholders.

**Problem-Solving:** Proactive approach to identifying and resolving issues, ensuring resident satisfaction.

This role is perfect for a proactive individual who thrives in a fast-paced environment and is passionate about creating a positive living experience for residents. If you possess the skills and experience outlined above, this could be the next exciting step in your career.