Customer Service Operator

Customer Service Operator

£27,000 - £29,000, Henfield, Monday to Friday 8am-4pm or 9am-5pm, Permanent, 23 days holiday + 8 bank holidays (3 to be retained for Christmas closure), Free parking, Free tea and coffee, Pension.

The RoleWe are working with a well-established manufacturer of agricultural machinery to recruit a friendly and detail-oriented Customer Service Operator. This is a key role within a busy office-based customer support team and will report directly to the Customer Service Manager. You will be the first point of contact for customers, ensuring high levels of satisfaction and prompt resolution of enquiries.

• Answer incoming customer calls, emails, and live chat inquiries in a professional and courteous manner
• Resolve customer complaints and issues promptly and efficiently
• Provide accurate information about products, services, and company policies
• Process orders, forms, applications, and requests
• Maintain thorough records of customer interactions, transactions, comments, and complaints
• Escalate complex or unresolved issues to the appropriate internal teams
• Follow up with customers to ensure satisfaction and issue resolution
• Stay updated on product knowledge, services, and customer service best practices
• Meet individual and team performance targets

RequirementsPrevious experience in a customer service role is highly desirable, particularly in a technical or manufacturing environment. Strong verbal and written communication skills, excellent attention to detail, and a calm, solution-focused mindset are essential. Familiarity with Microsoft Office and CRM systems is desirable.

This role could suit someone who has worked as a Sales Order Processor, Sales Administrator, or Customer Service Operator.

Company InformationThis well-established business is a leader in the agricultural machinery manufacturing sector. Known for its high-quality products and strong customer relationships, the company combines traditional values with a forward-thinking approach. They pride themselves on their supportive team culture, excellent staff retention, and commitment to professional development.

Package

£27,000 - £29,000 salary depending on experience

Monday to Friday, 8am-4pm or 9am-5pm

23 days holiday plus 8 bank holidays (3 retained for Christmas closure)

Free on-site parking

Free tea and coffee

Pension scheme

Permanent role

Rural location - own transport is essential

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.