Customer Success Manager Location: Hatfield Hours: Monday - Friday, 07:30 AM - 4:30 PM Salary: Up to £45k with a £50k OTE Annual Leave: 25 days + Bank Holidays About the Company Our client is a leading provider in the construction industry. With a strong reputation for product quality and customer service, they are experiencing rapid growth and have ambitious plans to expand their market share significantly over the next five years. The Role My client is seeking an experienced Customer Success Manager to lead and develop the customer support team, ensuring outstanding service and operational efficiency. This is a fantastic opportunity to join a dynamic and growing company where you can make a real impact. Key Responsibilities ·Oversee daily customer support operations, ensuring high service standards ·Set and review performance targets aligned with company KPIs ·Lead, mentor, and develop a high-performing customer support team ·Manage key processes including quotations, invoicing, dispatch, and deliveries ·Handle customer inquiries and conflict resolution effectively ·Recruit, train, and onboard new team members ·Collaborate with Sales & Operations to streamline customer interactions ·Drive continuous improvement and implement best practices What We're Looking For ·2+ years' experience in a customer service leadership role ·Proven track record of managing and developing teams ·Strong leadership, communication, and organisational skills ·Proficiency in Microsoft Office (Excel, Outlook, Word) ·Experience with ERP systems and process optimisation · Commercial awareness and ability to manage budgets & KPIs ·Full UK driving licence Why Apply? ·Opportunity to lead and develop a team in a fast-growing company ·A key role in driving customer service excellence and operational success ·Competitive salary and benefits package Interested? Apply today! Contact us at Smart10 Recruitment
Back to searchCustomer Service Manager
Smart 10 ltd
Posted 20 hours ago, valid for 7 days
Hatfield, Hertfordshire AL96DD, England
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- The Customer Success Manager position is located in Hatfield and offers a salary of up to £45k with a £50k OTE.
- Candidates should have a minimum of 2 years' experience in a customer service leadership role.
- The role involves overseeing daily customer support operations and leading a high-performing team.
- The company is a leading provider in the construction industry and is focused on expanding its market share.
- This position provides an opportunity to make a significant impact in a dynamic and growing company.
