Customer Success Manager Location: Hatfield Hours: Monday - Friday, 07:30 AM - 4:30 PM Salary: Up to 拢45k with a 拢50k OTE Annual Leave: 25 days + Bank Holidays 聽 About the Company Our client is a leading provider in the construction industry. With a strong reputation for product quality and customer service, they are experiencing rapid growth and have ambitious plans to expand their market share significantly over the next five years. 聽 The Role My client is seeking an experienced Customer Success Manager to lead and develop the customer support team, ensuring outstanding service and operational efficiency. This is a fantastic opportunity to join a dynamic and growing company where you can make a real impact. 聽 Key Responsibilities 路Oversee daily customer support operations, ensuring high service standards 路Set and review performance targets aligned with company KPIs 路Lead, mentor, and develop a high-performing customer support team 路Manage key processes including quotations, invoicing, dispatch, and deliveries 路Handle customer inquiries and conflict resolution effectively 路Recruit, train, and onboard new team members 路Collaborate with Sales & Operations to streamline customer interactions 路Drive continuous improvement and implement best practices What We're Looking For 路2+ years' experience in a customer service leadership role 路Proven track record of managing and developing teams 路Strong leadership, communication, and organisational skills 路Proficiency in Microsoft Office (Excel, Outlook, Word) 路Experience with ERP systems and process optimisation 路聽Commercial awareness and ability to manage budgets & KPIs 路Full UK driving licence Why Apply? 路Opportunity to lead and develop a team in a fast-growing company 路A key role in driving customer service excellence and operational success 路Competitive salary and benefits package 聽 聽Interested? Apply today! Contact us at Smart10 Recruitment 聽
Back to searchCustomer Service Manager
Smart 10 ltd
Posted a day ago, valid for 6 days
Hatfield, Hertfordshire AL96DD, England
Full Time
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Sonic Summary
- The Customer Success Manager position is located in Hatfield and offers a salary of up to 拢45k with a 拢50k OTE.
- Candidates should have a minimum of 2 years' experience in a customer service leadership role.
- The role involves overseeing daily customer support operations and leading a high-performing team.
- The company is a leading provider in the construction industry and is focused on expanding its market share.
- This position provides an opportunity to make a significant impact in a dynamic and growing company.
