Job Title:聽Customer Service Executive聽
Salary: 拢23,000 per annum
Location: Hatfield
Contract: Permanent
Hours: Monday to Friday - 8:00am - 4:30pm or 10:00am - 6:30pm and Saturday shift 9:00am - 1:00pm on a rota basis
COMPANY PROFILE
An exciting opportunity has arisen to work for our client based in Hatfield. They are a fast growing and successful SME who are in the insurance industry. 聽If you have excellent customer service skills, a great work ethic and are enthusiastic this could be the perfect role for you.
聽
Our client will consider applications from both candidates with office experience and without. This opportunity would also suit a graduate or school leaver as full training will be provided.
聽
SKILLS REQUIRED
路Confident and personable telephone manner
路Excellent customer service skills gained from office based, retail or hospitality environments.
路Good attention to detail
路Competent with Microsoft Packages聽
路Upbeat, enthusiastic and proactive
聽
RESPONSIBILITIES
路Handling inbound customer service enquiries from both new and existing customers
路Update customer records and set up new policies
路Issuing renewal documentation to customers
路Making outbound calls to customers and clients
路Completing the administration process for insurance plans, including setting up, cancellations and postal communications
路Ensure all documentation is sent out to customers and clients in the set time frames
路Escalate any complaints to senior members of the team
路Stay in line with GDPR and FCA regulations
聽
COMPANY BENEFITS
路22 days holiday + bank holidays
路Private healthcare & Eyecare
路Free parking onsite
路Company social events
路Career progression opportunities
路Pension scheme
路Lovely offices, with nice break out areas, pool table etc
聽
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
聽
Back to searchCustomer Service Executive
Smart10Ltd
Posted 4 days ago, valid for a month
Hatfield, Hertfordshire AL108AG
拢23,000 per annum
Full Time
Retirement Plan
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Sonic Summary
- The position is for a Customer Service Executive based in Hatfield, offering a salary of 拢23,000 per annum.
- This is a permanent role with working hours from Monday to Friday, including a Saturday shift on a rota basis.
- Candidates with or without office experience are welcome to apply, making it suitable for graduates or school leavers as full training will be provided.
- Key responsibilities include handling customer inquiries, updating records, and ensuring compliance with GDPR and FCA regulations.
- The company offers benefits such as 22 days of holiday, private healthcare, free onsite parking, and opportunities for career progression.
