Customer Service Executive
This is an ideal opportunity for someone looking to develop an office based career with an award-winning and growing business. If you are passionate about helping customers and keen to join a collaborative, supportive and hard-working team – this could be the role for you!
Location: Hatfield
Salary: £23,000 per year
Hours: 37.5 hours per week, Monday - Friday (1 in 3 Saturday mornings required, time off in lieu)
Job details: Permanent, 22 days holiday + bank holidays, onsite parking, option to buy/sell holiday, discounted products, Healthcare scheme
Customer Service Executive - Main Duties:
- Handling incoming calls from New & Existing customers, supporting with queries
- Setting up new insurance policies
- Updating existing customer records
- Issuing documentation including policy renewal notices
- Following up with potential customers, building relationships
- Handling complaints at first point of contact, escalating where required
- Assisting other departments as required, particularly with follow up calls
- Administrative tasks as required within the role
Customer Service Executive - Skills & Experience
- Previous Customer Service experience is a must
- A genuine desire to help people and provide great customer service
- Fantastic communication skills, written and verbal
- Attention to detail
- Good time-management skills
- Strong IT skills, including Excel, Word & PowerPoint
If you are interested in this position, please apply online with your CV.
WGCCOMMPERM
Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction
Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion