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Customer Service Executive - Full Time

SRM RECRUITMENT LIMITED
Posted 2 days ago, valid for a month
Location

Hatfield, Hertfordshire AL96DD, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job is for a customer service professional based in Hatfield, requiring full-time availability of 37.5 hours per week.
  • Candidates should have proven experience in a customer service or sales role, ideally within a contact centre environment.
  • The role involves managing inbound customer service calls and emails, setting up new customer profiles, and providing administrative support.
  • Strong communication skills and the ability to build rapport are essential, along with problem-solving abilities and attention to detail.
  • The salary for this position is competitive and commensurate with experience, although specific figures are not provided.

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same?

This role is perfect for someone who enjoys speaking with customers, handling inbound and outbound calls, and building relationships while ensuring a seamless experience from start to finish.

  • Hatfield
  • Office based role
  • Full Time: 37.5 Hours per week.

What You’ll Be Doing:

  • Managing inbound customer service calls and emails, ensuring queries are handled efficiently.
  • Setting up new customer profiles, updating customer details and advising customers of new product ranges
  • Contacting new customers who have enquired about the service to run throuh product options
  • Handling customer queries professionally and in line with company procedures.
  • Providing administrative support, including issuing customer documents and managing email communications.
  • Maintaining strong relationships with key stakeholders, ensuring a high level of service.

What We’re Looking For:

  • Proven experience in a customer service or sales role, ideally within a contact centre environment.
  • A confident communicator who can identify opportunities to cross-sell and up-sell
  • Ability to build rapport quickly and communicate effectively, both verbally and in writing.
  • Strong problem-solving skills and a proactive approach to customer queries.
  • Excellent attention to detail and ability to manage multiple tasks.

This vacancy is being advertised by SRM Recruitment - Welwyn Garden City office.

If you are interested in this role or looking for something similar, please contact our Senior Consultant Lizzie Burgess directly for a confidential discussion.

Our Welwyn Garden City team specialise in permanent, temporary & contract recruitment in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support and Procurement & Supply Chain.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.