Customer Service Representative

Osborne Appointments

Posted 2 days ago, valid for a month

Hatfield, Hertfordshire AL9 7JE, England

Full Time

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Sonic Summary

The Customer Service Representative position is located in Welham Green and offers a salary range of £24,000 to £25,000.
This full-time role requires a proactive individual with strong communication skills to provide excellent customer service via various channels.
Candidates should possess at least 1 year of experience in customer service and demonstrate critical thinking and problem-solving abilities.
The job includes processing customer orders, resolving issues, and maintaining accurate records while working in a fast-paced environment.
Benefits include 21 days of holiday, staff discounts, a subsidised canteen, and a free car park.

Customer Service RepresentativeLocation: Welham GreenSalary: £24,000 - £25,000Job Type: Full-time

Customer Service Representative – About our client:Our client is looking for a proactive and customer-focused individual to join their thriving sales team. This role plays a key part in providing outstanding customer service to clients via phone, email, live chat, and instant messaging.

Customer Service Representative – Benefits:

21 days holiday, plus bank holidays and Christmas closedown
Staff discount
Subsidised canteen
Free car park
Working hours: 8:30am - 5pm, with a 4:30pm finish on Fridays

Customer Service Representative – Responsibilities:

Process customer orders and enquiries via phone, email, and live chat.
Resolve customer issues quickly and efficiently.
Maintain accurate customer records and ensure data security.
Assist with product availability, returns, and online ordering.
Communicate updates on orders and deliveries.
Liaise with suppliers and overseas teams as needed.
Keep the workspace organised and compliant with health and safety regulations.

Customer Service Representative – What We’re Looking For:

Friendly and patient with strong communication skills.
Ability to work in a fast-paced environment and as part of a team.
Strong attention to detail and ability to meet deadlines.
Critical thinking and problem-solving abilities.
Strong listening skills and ability to build rapport with customers.
Accurate record-keeping skills.

If you are interested in this role, please apply today!

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