Customer Service Representative

Location: Welham Green
Salary: £24,000 - £25,000
Job Type: Full-time

Customer Service Representative – About our client:
Our client is looking for a proactive and customer-focused individual to join their thriving sales team. This role plays a key part in providing outstanding customer service to clients via phone, email, live chat, and instant messaging.

Customer Service Representative – Benefits:

21 days holiday, plus bank holidays and Christmas closedown
Staff discount
Subsidised canteen
Free car park
Working hours: 8:30am - 5pm, with a 4:30pm finish on Fridays

Customer Service Representative – Responsibilities:

Process customer orders and enquiries via phone, email, and live chat.
Resolve customer issues quickly and efficiently.
Maintain accurate customer records and ensure data security.
Assist with product availability, returns, and online ordering.
Communicate updates on orders and deliveries.
Liaise with suppliers and overseas teams as needed.
Keep the workspace organised and compliant with health and safety regulations.

Customer Service Representative – What We’re Looking For:

Friendly and patient with strong communication skills.
Ability to work in a fast-paced environment and as part of a team.
Strong attention to detail and ability to meet deadlines.
Critical thinking and problem-solving abilities.
Strong listening skills and ability to build rapport with customers.
Accurate record-keeping skills.

If you are interested in this role, please apply today!

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