We are recruiting for Customer Service Representative for an long term temporary assignment working for a Global brand based at thier European HQ in Hemel Hempstead.

This is an immediate start until the end of 2025.

The role will be primarily office based at the office in Hemel Hempstead and the working hours are Monday to Friday : 8.45 to 5.00pm.

The successful candidate will have strong administrative experience , together with a working knowledge of SAP and immediate to advanced Excel skills.

Day to day responsibilities will be:

Support inventory management activities (count schedule, tools and progress monitoring);
Process and analyze cycle count data leveraging company tools, Microsoft Excel and ERP system.
Create, maintain and share ad hoc reporting on expiry scrap, inventory discrepancies and optimization programs.
Monitor relevant KPIs.
Support and guide new product launches and transitions.
Support roll-out and adoption of existing and new field inventory management tools.
Analyze field inventory landscape - identify priorities and opportunities for optimal balance between required service and cost (expiry scrap, inventory levels);
Build relationship with divisional business, hospital staff and other functional stakeholders.
Ensure compliance to company policies.
Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements.
Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
Handle service complaints from customers and/or sales representatives.

Person Specification:

Strong administration and customer service experience

Working knowledge of SAP

Immediate to advanced Excel skills

Highly professional with excellent communication skills - both written and oral.

Excellent Benefits

Weekly pay

28 days holiday

Free on-site parking

Advanced the Tate Rewards Scheme - including store discounts.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.