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My client is looking for commercial, dynamic, motivated and driven individuals to join their forward-thinking business as an Account Manager. This role is perfect for individuals aiming to build a career in debt recovery (full training will be provided) within a leading firm that values staff development and has a history of steady growth.
Key Responsibilities:
- Manage a portfolio of accounts from various clients all Business to Business
- Contact debtors via outbound calls, letters, emails and SMS to pursue unpaid debts and discuss repayment options.
- Address disputes, queries and complaints to achieve optimal outcomes for clients.
- Ensure compliance with industry regulations.
- Respond to debtor and client communications within agreed service standards.
- Negotiate payment plans or settlements in the best interest of clients.
- Maintain professional relationships with clients.
Skills & Qualifications:
- Confident, positive and assertive demeanour while remaining polite and professional.
- Excellent verbal and written communication skills.
- Strong listening skills with an inquisitive and investigative nature.
- Business and commercial awareness.
- Ability to remain professional under pressure.
- Proficient in MS Word, Excel and Outlook.
- Adaptability to different situations.
- Experience in debt collections, arrears management, or the utility industry is beneficial but not essential, as full training will be provided.
Benefits:
- Competitive starting salary, based on experience.
- Performance-related bonus up to £6k per annum.
- Standard working hours: 35-hour week, Monday to Friday, 9am to 5pm (flexibility may be required).
- Opportunity to join a growing business with a successful track record.
- Support for professional development within the firm.
- Team orientated environment
- Company events and away days
