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Have you proven skills in a Customer Services roles? Do you have a reasobale understanding of IT? Would you like to work for a market leading organisation that offer hybrid working and great career development?
If the answer to all three is yes, then we have the role for you.
Our blue chip is recruiting an ICT Customer Solutions Analyst, to be part of the team that onboards new customers and support the business ona daily basis.
You will need to be a self starter, with a great personality, who is happy to work 3 days per week in Hatfield and be based from home the other 2.
The ideal candidate will have:-
- 2 years or more experience in a customer service or technical support role.
- A basic understanding of IT systems and cloud technologies (any SQL nice but not essential) with willingness to learn and develop technical skills.
- Have the ability to troubleshoot and document technical or user issues with a high degree of accuracy and attention to detail. ï‚·
- Have a flexible, versatile, and adaptable with an ability to work under pressure with a commitment to deadlines.
- Have the ability to work collaboratively with team members and build strong relationships with internal and external users.
- Possess strong customer service skills with a focus on client satisfaction.
- Be able to manage multiple tasks and priorities effectively. Experience with project and ticket management tools preferred.
Interviews and start date ASAP (will wait for the right candidate) Starting salary of £28,000 plus benefits and once probation passed you will qualify for additional opportunities, such as overtime, bonus, additional training etc.
