Product Support Specialist Location: Hatfield Salary: £32,000 - £35,000 per annum Hours: Monday to Friday, 8:00 AM - 4:30 PM We're looking for a Product Support Specialist to manage technical support internally and externally. This role is ideal for someone with experience in the construction, plumbing, or heating industry who thrives in a fast-paced environment. Key Responsibilities: ·Provide product support to internal teams and customers ·Conduct technical training sessions ·Assist sales and marketing teams with product knowledge and content creation ·Ensure product compliance with industry standards ·Manage faulty product issues and oversee returns validation ·Work with the Innovation team on new product development ·Collect feedback for product improvement ·Support patent and design rights applications What You'll Need: ·Experience in construction, plumbing, or heating (preferred) ·Strong Excel skills and familiarity with ERP/CRM systems ·Excellent communication and problem-solving abilities ·Technical accuracy and attention to detail ·A proactive, strategic mindset ·Full UK driving license Benefits: ·25 days annual leave plus bank holidays ·Workplace pension ·Laptop provided ·Team Events ·Free snacks and drinks Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
Back to searchProduct Support Specialist
Smart 10 ltd
Posted 18 hours ago, valid for a month
Hatfield, Hertfordshire AL96DD, England
£32,000 - £35,000 per annum
Full Time
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Sonic Summary
- The position of Product Support Specialist is available in Hatfield with a salary range of £32,000 to £35,000 per annum.
- Candidates should have experience in the construction, plumbing, or heating industry and thrive in a fast-paced environment.
- Key responsibilities include providing product support, conducting technical training, and assisting with product compliance and returns validation.
- The role requires strong Excel skills, familiarity with ERP/CRM systems, and excellent communication abilities.
- Benefits include 25 days of annual leave, a workplace pension, and additional perks like team events and free snacks.
