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About the Role:
We are looking for a highly skilled BMC Product Expert with in-depth knowledge and hands-on experience in configuring and setting up a Configuration Management Database (CMDB) using BMC Atrium. The ideal candidate will have at least 5 years of practical experience in CMDB configuration, best practices, and leveraging a CMDB to support and enhance internal configuration management processes. This role is remote based with occasional visits to the office and can be on a contract or permanent basis.
Key Responsibilities:
CMDB Configuration & Setup:
Configure and manage BMC Atrium CMDB to ensure accurate representation of IT infrastructure and services.
Customise the CMDB to support business requirements, ensuring data is effectively modelled and stored.
Define and implement CMDB data models, classes, attributes, and relationships in line with best practices.
Data Integration & Management:
Oversee the integration of data sources into the CMDB, ensuring data consistency, quality, and completeness.
Design and implement automated data reconciliation processes to maintain data accuracy.
Collaborate with other teams to develop and maintain integrations with discovery tools, such as BMC Discovery, and other data sources.
Process Management:
Establish and enforce CMDB policies, processes, and standards to support IT
Service Management (ITSM) objectives.
Develop and implement processes for maintaining the accuracy and integrity of CMDB data.
Support Change, Incident, Problem, and Asset Management processes by ensuring the CMDB provides accurate and timely information.
Reporting & Analysis:
Develop and produce CMDB reports, dashboards, and metrics to provide insights into the CMDB's effectiveness and health.
Identify opportunities for improving CMDB utilisation and recommend process improvements.
Stakeholder Collaboration:
Work closely with IT, Service Management, and other stakeholders to ensure the CMDB meets organisational needs.
Provide expert guidance and training to internal teams on CMDB best practices and effective utilisation.
Continuous Improvement:
Stay updated on industry trends, emerging technologies, and best practices related to CMDB management.
Identify and implement continuous improvement initiatives for the CMDB to enhance its overall effectiveness and alignment with business goals.
Qualifications & Experience:
Experience:
Minimum of 5 years of hands-on experience with CMDB configuration, management, and best practices, specifically using BMC Atrium CMDB.
Technical Skills:
Proven expertise in BMC Atrium CMDB setup, configuration, customization, and administration.
Strong understanding of ITIL/ITSM processes and how the CMDB supports these processes.
Experience integrating CMDB with discovery tools (e.g., BMC Discovery,
SCCM) and other data sources.
Preferably experienced in SQL, data modelling, and data management practices.
Strong knowledge of IT infrastructure components (e.g., servers, networks, applications) and how they relate within the CMDB.
Certifications:
BMC Certified Professional or other relevant BMC certifications (e.g., BMC Atrium CMDB, BMC Remedy).
Minimum ITIL Foundation Certification, further ITIL Certification are highly desirable.
Soft Skills:
Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a cross-functional team.
Demonstrated ability to implement CMDB best practices and drive process improvements.
Preferred Skills:
Experience with BMC Remedy ITSM Suite.
Familiarity with ServiceNow or other CMDB tools.
Experience in cloud environments (e.g., AWS, Azure) and understanding of how they integrate with a CMDB
Why Join Us?
This role is remote based with occasional visits to the office
Opportunity to work in a dynamic environment with cutting-edge BMC technologies.
Be part of a team that values innovation, collaboration, and continuous learning.
Competitive salary and benefits package.
Opportunities for professional growth and development.
Application Process:
To apply, please submit your CV and a cover letter detailing your experience with BMC
Atrium CMDB configuration and how you have utilised it to support ITSM processes. We
look forward to reviewing your application.
Tiberone Technologies is an equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees.
By applying you acknowledge that you agree to the storage and processing of your CV by Tiberone Technologies
Limited for the purpose of evaluating future job opportunities within the company.
