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Senior Operations Manager (Transport)
Location: Hatfield, UK
Employment Type: Full-time, Fixed-term (18 months)
Salary: £55,000-£60,000
The Company
This company is a leader in the digital freight industry, combining advanced technology with expert logistics knowledge to optimize operations for hauliers and customers. With a mission to revolutionize road freight, the company is focused on improving efficiency and reducing environmental impact while maintaining industry-leading service standards.
Role Overview
We are seeking an experienced Senior Operations Manager to lead the live operations team. The successful candidate will be responsible for overseeing day-to-day operations, driving performance, and ensuring service excellence. This role is key to maintaining profitability and high operational standards while supporting the company's strategic goals.
Key Responsibilities
- Lead the live operations team to deliver high performance.
- Ensure service levels are consistently exceeded for shippers and carriers.
- Oversee the accuracy and timeliness of the Carrier Self Billing program.
- Work closely with the on boarding team to smoothly integrate new partners.
- Uphold company values while ensuring profitability through accurate platform transactions.
Qualifications:
- Minimum of 5 years of operational experience in road freight (UK/Ireland).
- Proven leadership and management skills.
- Strong understanding of UK & Ireland geography.
- Exceptional problem-solving and decision-making abilities.
- Strong ability to motivate and lead teams to exceed operational targets.
What the Company Offers
- 33 days of holiday
- 15% non-contractual bonus
- Pension scheme and private medical cover
- Employee discounts and additional benefits
