Dispatch Coordinator
Salary - £27k to £30k dependant on experience
22 days holiday plus BH
Monday to Friday 8am - 5pm
We are seeking a skilled and motivated individual to join our team as a Dispatch Coordinator. The successful candidate will be responsible for overseeing and managing the dispatch process. As a key member of the team, the Dispatch Coordinator will work closely with the Production Manager and provide support to the team in meeting productions targets and delivering excellent customer service.
Key Roles and Responsibilities:
Dispatch Coordinator:
1. Handle incoming telephone calls and customer emails, ensuring all queries are answered promptly and professionally.
2. Work closely with the Service Delivery Manager to assist with managing the dispatch process, ensuring that all orders are processed accurately and on time.
3. Liaise with customers to confirm delivery schedules and communicate any changes or delays.
4. Organise and book courier collections for both UK and international orders.
5. Prepare and complete export paperwork for international orders.
6. Advise customers with weights and dimensions for FOB/EXW orders where the customer is arranging collection.
7. Track shipments and liaise with carriers to resolve any delays or provide further information as required.
8. File proof of delivery notes on signed deliveries and ensure the correct number of delivered packages.
9. Prepare job packs for the Job Sheets, which includes operating the engraving machine and liaise with the Production Manager to ensure that all job sheets are accurate and up-to-date.
Requirements:
A strong attention to detail and excellent organisational skills are essential for this role.
Excellent communication skills and the ability to work well under pressure are necessary to succeed in this position.
A high level of proficiency in using Microsoft Excel, Word and Email is required.
Previous experience in logistics, production or dispatch is beneficial but not required.
The successful candidate must have a customer-focused approach and excellent client management skills, with strong written and verbal communication abilities.
If you are a self-starter with a passion for production and dispatch and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity to join our dynamic team.
My client manufactures a great product and has a very happy work force. If you're lucky enough to be selected for interview I'm confident your feedback on this client will be great (and even better if you get the job!!).
If you think you have what it takes to succeed in this demanding but very rewarding role please click on apply and send your CV.
Interaction Recruitment - Paul Marriott
INDPM
Back to searchDispatch Coordinator
Interaction - Portsmouth
Posted 21 hours ago, valid for 6 days
Havant, Hampshire PO9, England
£28,000 per annum
Full Time
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Sonic Summary
- We are looking for a motivated Dispatch Coordinator with a salary range of £27k to £30k, depending on experience.
- The position requires a strong attention to detail, excellent organizational skills, and proficiency in Microsoft Excel, Word, and Email.
- Candidates should possess good communication skills and the ability to work well under pressure, with previous experience in logistics or dispatch being beneficial but not mandatory.
- The role involves managing the dispatch process, handling customer queries, and liaising with carriers to ensure timely deliveries.
- This full-time position offers 22 days of holiday plus bank holidays, with working hours from Monday to Friday, 8 am to 5 pm.
