Service Coordinator

Service CoordinatorLocation:  Hayes, LondonSalary: £32,400Overview:The Administrator – Bulk Waste Department will manage the coordination, quotation, and invoicing of bulk waste removal services for our client. The role involves working closely with the team to ensure timely waste collection, liaising with clients, and managing feedback. This is a crucial position within a small team, and the candidate must be flexible in supporting various administrative functions across the company.Duties and Responsibilities:

• Manage the primary responsibility for the CM (Contact Manager) platform.
• Check Work Pal Reports for bulk waste, download photographs, and send pictures with quotations to the respective client.
• Respond to all bulk waste removal requests on the CM system.
• Enter reported feedback into CM.
• Handle all incoming emails related to bulk waste requests and queries.
• Schedule bulk waste removal work based on geographic location for the operatives.
• Liaise with the Department Manager regarding bulk removal work progress.
• Process invoices for all bulk waste removal work, including for both private clients and housing associations.
• Provide general administrative support to the Head Office team as required.
• Act in different roles within the company as required, especially in the absence of other team members.

Skills and Qualifications:

• Strong administrative skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using software platforms like Work Pal and CM (Contact Manager), or the ability to quickly learn new systems.
• Organizational skills, with the ability to schedule and coordinate tasks efficiently.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• A proactive approach to problem-solving and a collaborative team player.
• Prior experience in an administrative or customer service role is desirable.

Location: Hayes, LondonSalary: £32,400