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JOB DESCRIPTION
Customer service specialist
This is an office based role in Hayes and is neg on salary depending on your last one This company need to see what you have been doing in-between any gaps in your cv and also need a solid work record
please email me if your interested and i will get back to you
Collaborating closely with the Production, Engineering, Logistics, Finance teams and other key stakeholders, the Customer Service Specialist plays a crucial role in supporting the operational fulfilment of our business, delivering exceptional service to our external customers, and acting as their advocate within the company.
Customer Communication and Reporting:
Develop and maintain external customer relationships, organise customer meetings and visits.
Act as the main point of contact for customers, ensuring timely resolution of issues.
Monitor and communicate the operational status of MRO events to relevant stakeholders.
Prepare and send regular status reports on MRO event milestones to customers.
Proactively update customers on the status of their orders and provide delivery updates.
Share quotes and support the Billing department in preparing invoicing packages for customers.
Event Coordination and Management:
Manage and streamline event preparation and coordination activities to ensure timely and efficient processes.
Oversee the receipt and induction of landing gear, ensuring adherence to agreed induction slot targets. Report discrepancies identified upon induction.
Align closely with the Event Manager to monitor the progress, oversee and communicate any delays.
· Prepare landing gear shipping documentation in collaboration with the Trade Compliance department.
Quality and Complaint Management:
Manage customer complaints as per applicable procedures, ensuring high customer satisfaction levels and protecting business interests.
Handle customer warranty claims and oversee quality investigation reports.
Coordinate with the documentation department to manage discrepancies in documentation and general inquiries.
Continuous Improvement and Collaboration:
Record frequently escalated topics and analyse areas for
Foster a collaborative team environment and maintain internal customer relationships with production, engineering, finance, quality, stores, and logistics colleagues.
Bachelor’s degree in Business Administration, or a related field (preferable).
Experience and Knowledge
Exceptional communication and interpersonal abilities.
Proven capability to manage multiple priorities efficiently in a dynamic, fast-paced setting.
strong problem-solving aptitude with meticulous attention to detail.
Proficiency in Microsoft Office Suite.
Demonstrated experience in handling various tasks simultaneously.
Excellent relationship-building skills.
Strong, adaptable, and consultative selling expertise.
Personal Qualities
Working Conditions
Monday - Friday
Travel locally and abroad on short notice
5s standard
38 hours per week
May require working additional overtime hours.
Working with computers and screens for prolonged periods.
Ability to travel internationally on short notice.
